Shipping policy
Last updated: 17 September 2026
This policy explains how and when we deliver orders placed at fancydressclub.co.uk. Fancy Dress Club is a trading name of Arrow Headz Ltd.
Where we deliver
We deliver to addresses in mainland Great Britain (England, Scotland and Wales), including the Scottish Highlands.
We do not currently deliver to Northern Ireland, the Scottish islands, the Isles of Scilly, the Isle of Man, the Channel Islands, BFPO addresses or anywhere outside the UK. If you place an order for delivery to one of these areas, we'll contact you and give you a full refund.
Deliveries to some Highlands postcodes can take a little longer than the times shown below.
Dispatch times
- Orders placed before 3pm, Monday to Friday, are dispatched the same working day.
- Orders placed after 3pm, at weekends or on UK bank holidays are dispatched on the next working day.
- If an item is unexpectedly unavailable, we will contact you before dispatch and give you the choice of waiting, choosing an alternative or receiving a refund for that item.
At peak times (for example the run-up to Halloween, Christmas and World Book Day) we work hard to keep to these times, but please order early for events.
Delivery options and costs
| Service | Estimated delivery after dispatch | Cost |
|---|---|---|
| Standard Delivery | 2–4 days, delivered Monday to Saturday | £2.95 on orders under £30 |
| Express Delivery | 1–2 days, delivered Monday to Saturday | £5.95 on orders under £30 FREE on orders of £30 or more |
Our delivery charges are flat rates. They don't depend on the weight or number of items in your order. The £30 threshold is based on the value of the items in your basket, excluding delivery. The options and prices for your order are shown at checkout before you pay and confirmed in your order confirmation email.
Delivery times are counted from dispatch and are estimates from our couriers, so they aren't guaranteed. Deliveries are made Monday to Saturday, with no deliveries on Sundays or UK bank holidays.
Tracking your order
When your order is dispatched we will email you a shipping confirmation with tracking details. You can also view your order status in your customer account.
Delivery address
Please check your delivery address carefully at checkout. We cannot change the address once an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery, and a further delivery charge may apply.
Late, lost or missing parcels
- If your order has not arrived within the estimated time, please contact us and we will chase it with the courier.
- If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place first, then contact us promptly so we can open an investigation with the courier.
- Goods remain our responsibility until they are delivered to you or to someone you have nominated. If a parcel is confirmed lost in transit, we will send a replacement or give you a full refund.
Damaged, faulty or incorrect items
If anything arrives damaged, faulty or is not what you ordered, please let us know as soon as possible (ideally within 48 hours of delivery) with your order number and clear photos. This helps us resolve things quickly and does not affect your legal rights. See our Returns & Refunds Policy for details.
Contact
Questions about delivery? Email support@fancydressclub.co.uk.
